Frequently Asked Questions...
Many times, our guests ask, "what is appropriate spa etiquette?" Below you will find our most frequently asked questions. This information is provided to help you make the most of your Sanctuary experience.
What do I wear?
For pedicures, we recommend you wear a thong sandal, or we can provide you with disposable Pedi-flip flops to wear home. Comfortable clothing is recommended during your spa visit.
What happens if I show up late for my appointment?
Hectic schedules, traffic jams, you name it- it happens. If you show up late for your appointment, your therapist will gladly accommodate your entire service, if he or she does not have another client promptly following your appointment. If they have a scheduled appointment directly after, they must perform a shorter version of your scheduled service - so the next client does not have to wait.
Do you offer services for men? Yes. We know men like to get pampered too, so we haven’t forgot about you! Our menu features services specifically designed and suited for men. The Gentleman’s Facial, Sport Manicure & Pedicure, Back Facial and Hot Stone Therapy Massage are all great choices for men. Visit our spa services page to view complete descriptions.
Do I have to chat with my massage therapist?
Absolutely not. Your massage therapist is a massage therapist, not a speech therapist. If you feel like chatting, that is up to you. If not, tell your therapist you'd like to quietly relax and enjoy the massage.
I forgot to book waxing. Can I get it done during my facial?
We will always try to accommodate add-on services. Simply check with our front desk staff upon check-in or ask your esthetician/spa therapist. If time permits, we will certainly accommodate you.
Can my treatments be customized to fit my needs?
Certainly. We offer many add-on services and treatment enhancements so you may customize your experience at the Sanctuary. Not sure what is best suited for you? Our therapists are always willing to give individual recommendations and suggestions. We want you to have an effective and memorable experience when visiting our Sanctuary.
Should I tip? what's normal?
Leaving gratuities is appropriate for any service-related work. Customary gratuity ranges from 15%-20% of the price of the service provided. For your convenience, tips can be taken care of during check out, accepted via cash and major credit cards. Cash gratuity can be handed directly to your therapist or put into a gratuity envelope at the front desk.
Getting a facial?
We recommend consulting with your esthetician before you begin your treatment, to discuss your options, new offerings, and what might best benefit you. Please let your esthetician know if you have skincare issues or concerns you would like addressed. Our goal is to help you achieve optimal results!
Keeping that after facial GLOW...
Your facial is the first, but not the only step toward seamless skincare. At the Sanctuary we feel follow-up and a daily skincare regimen is the key to achieving great results. Please get acquainted with our products and pursue the personalized product pack that awaits you at checkout. These products are chosen specifically for your skin type by your esthetician.
Should I tell my esthetician that I'm on Retin-A or Accutane?
Yes. This is very important and can save you from post treatment disasters. Hydroxy acids, for example, can make your skin extra sensitive so steam, rubbing, waxing or other products and services your therapist uses or performs can cause irritation and leave you with an unpleasant experience. Please advise your therapist about any medical conditions or medications we should be aware of.
Can I use my cell phone? We take pride in providing our clients with an escape from every day stress and tension. We kindly ask that you please keep your cell phones and pages on OFF or VIBRATE during your appointment, so others are not disturbed during their visit to The Sanctuary. Please refrain from speaking on your cell phone during your visit, our goal is to provide clients with a relaxing, unforgettable spa experience.
Can my child/children be present during my spa visit? For the comfort of our other guests, children under the age of 16 are not permitted in the spa. You must be 18 to receive a massage or facial. Please arrange to have a babysitter during your spa visit so you can fully enjoy the peace and tranquility The Sanctuary has to offer. Please note we cannot accommodate your appointment if your child is with you.
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